Discover How Secureprop Can Benefit You
At Secureprop.com, we address the challenge of online rental scams head-on. Our services cater to renters, landlords, and partner organisations alike. Renters and landlords can independently utilise our suite of services, while partner organisations can seamlessly integrate them into their existing landlord onboarding processes.
Discover more about our core services in the brief explainer video below.
Contact UsRental Scam Protection Explained
Frequently Asked Questions
Why does Secureprop.com exist?
Secureprop.com was established to tackle the growing challenge of online property rental scams. Recognising that these scams often go undetected by renters until it’s too late and seeing the low rates of fraud prosecution, our goal is to offer preventive solutions. Our comprehensive suite of security tools and services is designed to protect both renters and landlords from falling victim to these scams. Beyond protection, we also focus on raising awareness and providing timely alerts through our scam reporting feature and educational articles.
Can I report a confirmed or suspected scam?
Reporting scams can help others from a prevention and alert perspective. Please email us at info@secureprop.com to report a scam on a confidential basis. You can learn more about scam reporting here.
Can I learn more about the latest property scams and how to avoid them?
Yes, our goal is to raise awareness by documenting the latest scams and other security related information. Check out the articles in our blog to learn more and feel free to request additional information by emailing us at info@secureprop.com.
How does Secureprop secure the rental process for renters?
Secureprop offers a number of low cost security tools and services for renters – Secureprop Verify verifies the identity of your landlord and address, Secureprop Escrow protects pre-let rent payments and we also offer risk assessments if required.
Does Secureprop make it easier to find accommodation?
Currently, renters often walk away from legitimate offers because they are unsure of it’s legitimacy – our tools enable renters to proceed with adequate safeguards in place. International renters are often advised not to proceed with a rental offer if they haven’t seen a property – that is sound advice from a security perspective, however it’s not always practical in a low supply housing market. Our tools enable international renters to proceed with rentals in a safe and secure manner, regardless of whether they’ve seen the property or not.
What is Secureprop Verify?
Secureprop Verify is an identity and property verification process designed to ensure that a landlord or renter is who they say they are. Most online rental scams involve fake or stolen identity – Secureprop Verify combats this.
What is Secureprop Escrow?
Secureprop Escrow protects renters who are required to pay rent or deposits in advance of their move in date. Typical online rental scams result in the theft of pre-let rental payments – Secureprop Escrow combats this.
Can Secureprop’s security tools be used on any platform?
Yes, Secureprop’s security tools can be used for rentals sourced on any property platform.
When should a renter contact Secureprop?
We recommend that renters contact us as soon as they have sourced or been offered a property to rent, but before they have paid any pre-let payments (including deposit, holding fee, rent in advance). Secureprop can secure the process before the renter pays the landlord.
Do renters still have to see the property before proceeding?
International renters are often advised not to proceed with a rental offer if they haven’t seen a property – that is sound advice from a security perspective, however it’s not always practical and reduces their chances of securing accommodation. Our tools enable international renters to proceed in a safe and secure manner, regardless of whether they’ve seen the property or not.
Which Secureprop Service or Security tool I should use?
Feel free to contact us if you’re unsure of how to secure your rental process. We would be glad to help in any way that we can.
How can renters request the Secureprop verfication service?
Renters can simply contact us at info@secureprop.com as soon as they wish to start the verification process.
Does Secureprop also verify the renter as part of the process?
Yes, Secureprop will also verify the renter’s identification and proof of address.
How does Secureprop landlord and address verification prevent scams?
We ensure the landlord or agent is who they say they are. The majority of online rental scams relate to fake landlords or fake properties. By verifying landlords, we remove the scope for fraudsters to create fake identities or use stolen identification.
How much does this verification service cost and who pays?
The verification process costs €19.99 inclusive of VAT. Simply email us at info@securepop.com to request the service and we can start the process. The renter typically initiates the service and pays – the service is free for landlords.
How can I pay for this service?
Payments are powered by stripe. You will receive a payment link and can pay online via card or the payment method of your choice.
Who can see the information that a landlord or renter shares with Secureprop?
All data and information is encrypted and secure. Identification and proof of address etc. is sensitive personal information and confidentiality, GDPR and encryption is a priority. Sensitive information is destroyed after 90 days.
Can a fraudster use stolen identification?
No, we ensure that the person completing a submission is the true owner of the identity document provided using facial matching biometrics.
Does the renter notify the landlord about the verification request?
In terms of best practice, we advise that renter’s notify their prospective landlord of their wish to partake in Secureprop’s verification process. Subject to landlord agreement, renter’s can introduce us to their landlord via email or send us their name, email and property address.
What if my landlord does not wish to use Secureprop Verify or Secureprop Escrow?
Most landlords welcome additional security features and they will also benefit from renter verification and escrow accounts. Not all landlords will however wish to use Security tools – renters can contact Secureprop for a risk assessment if they are unable to use the other security tools.
What is a Secureprop risk assessment?
Based on experience, we can review the circumstances and details of a rental proposition to assess the level of risk. We use a blend of manual review and technology tools to determine risk. Recommendations will be issued to the renter outlining the risk determination.
What does the verification service involve?
We verify landlord and renter identity using biometric facial recognition software. We also manually review proof of address of both landlords and renters. Confirmation will be sent to both renter and landlord post verification.
Does Secureprop share any landlord information with the student?
No, all information shared with Secureprop is uploaded confidentially to a secure, encrypted platform. Secureprop will only notify the student that the landlord’s identity and address has been verified – not documentation or information would be shared with student. All data is automatically deleted after 90 days in line with GDPR guidelines.
What is the cost of partnering with Secureprop.com for bespoke services?
Contact us at info@secureprop.com and we can discuss your organisation’s needs and potential costs.
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Matthew M.
Excellent service!
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Bridget H.
Relieved a lot of stress around my accommodation search.
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Nicola K.
Highly recommend this service to anyone looking for accommodation!
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Malkya D.
Helped at a very stressful time , direct and fast ! I really appreciate it
Get in touch
Contact us today to explore how our housing service could work for you.
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Feel free to reach out to us via email. For a quicker and more effective response, please briefly outline your specific needs, including any key details about your property and security concerns.
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To ensure we can provide you with the best-suited SecureProp service, we need a detailed understanding of your specific needs. Please include as much information as possible about your requirements. Key details might include the property details, your current stage in the property search and any particular security concerns you have, and any special requirements or preferences. The more information you provide, the better we can tailor our services to your unique situation.